Shipping policy

thank you for shopping with kumi tzu. here is everything you need to know about your order's journey to you.

processing time

every kumi tzu product is made to order by our trusted us based print partners. orders are processed and fulfilled within 2 to 5 business days after payment is confirmed.

shipping time

once fulfilled, delivery to us addresses typically takes 6 to 12 business days. shipping times may run longer during peak seasons such as the holidays.

shipping cost

we currently offer free standard shipping on all us orders.

where we ship

we currently ship within the united states only.

tracking

once your order ships, you will receive a tracking number by email so you can follow its progress every step of the way.

lost or delayed orders

if your order appears lost or significantly delayed, please contact us at nacordadanica88@gmail.com and we will investigate and make it right.

damaged or defective items

if your item arrives damaged, defective, or incorrect, contact us at nacordadanica88@gmail.com with a photo. no need to send anything back. we will arrange a replacement or full refund at no cost to you.

limitation of liability

we are not responsible for delays caused by customs, natural disasters, carrier errors, or other circumstances beyond our control. our responsibility for a shipping issue is limited to investigating and, where appropriate, providing a replacement or refund as described above.

contact us

for any shipping questions, please reach us at nacordadanica88@gmail.com.